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D. The People Element – Creating a Culture Where People Are Known, Loved, and Cared For

Introduction:

Opening Thought:
“People may come to church for many reasons, but they stay because they are known and loved.”

Scripture Anchor:

“By this everyone will know that you are my disciples, if you love one another.” – John 13:35
“Carry each other’s burdens, and in this way you will fulfill the law of Christ.” – Galatians 6:2

Prompt for Reflection:
“How does your church ensure no one walks through life alone?”


What Is the People Element?

Definition:
The People Element is the church’s intentional effort to cultivate community, offer care, walk with people through life’s events, and resolve conflict in ways that honor Christ.

Why It Matters:

  • It reflects the character of Christ and the heart of the gospel.
  • It prevents people from slipping through the cracks.
  • It deepens discipleship by connecting truth to life and love.

Core Expressions of the People Element


1. Building Relationships

  • Goal: Create intentional environments for people to connect, belong, and grow together.
  • Practices:
    • Welcome teams trained for connection, not just greeting.
    • Small groups and events that prioritize relational depth.
    • Encouraging personal hospitality and “get to know you” rhythms.
  • Guiding Question: “Do people know someone who knows them?”
  • Healthy Sign: First-time guests become long-time friends.

2. Visitation & Presence Ministry

  • Goal: Be present during times of crisis, transition, and need.
  • Practices:
    • Hospital, hospice, and home visits.
    • New baby visits and senior shut-in care, meal-train.
    • Follow-up with those grieving or facing chronic illness.
  • Guiding Question: “When people are hurting, do they feel the presence of their church?”

3. Life Events & Milestones

  • Goal: Walk with people through key transitions with pastoral care and celebration.
  • Practices:
    • Premarital counseling and weddings
    • Funerals and grief care
    • Baby dedications, baptisms, anniversaries
  • Guiding Question: “Are we shepherding people through life’s most sacred moments?”

4. Counseling & Support

  • Goal: Help people navigate mental, emotional, relational, and spiritual struggles.
  • Practices:
    • Pastoral counseling practices
    • Referrals to professional counselors
    • Support groups for grief, divorce, addiction, etc.
  • Guiding Question: “Do hurting people know where to turn for help in our church?”

5. Conflict Resolution & Reconciliation

  • Goal: Lead people toward biblical resolution of offenses, misunderstandings, and division.
  • Practices:
    • Peacemaking conversations
    • Mediation support for staff or members
    • Teaching a culture of forgiveness and grace
  • Guiding Question: “Do we deal with conflict biblically and quickly?”

6. Unity & Belonging

  • Goal: Build a community where diversity is celebrated, unity is protected, and every person feels like they belong and have input.
  • Practices:
    • Vision casting around unity and mutual love
    • Leadership Representation across generations, cultures, backgrounds
    • Regular pastoral presence with congregants
  • Guiding Question: “Does everyone have a place at the table?”

Activity: Community Care Audit

Instructions:

  • Rate the following on a scale of 1–5 (1 = weak, 5 = strong):
  • Guest to friend pathway
  • Small group relationships
  • Visitation ministry
  • Life event care
  • Counseling or referral systems
  • Conflict resolution culture
  • Sense of unity and belonging

Personal Reflection:

  • Where is your church strong in the People Element?
  • Where have people fallen through the cracks?
  • What is one step you can take to better care for your congregation?
  • What part of the People Element is most difficult to scale as your church grows?
  • What story comes to mind when you think of someone who felt truly loved by your church?
  • How do you balance programming with personal care?

Application: Strengthening the People Element

Ideas for Action:

  • Launch a new care team or visitation ministry.
  • Host a reconciliation or relational health workshop.
  • Train greeters and small group leaders in relational follow-up.
  • Start a story-sharing rhythm that highlights community wins.

Closing Thought:

“Programs may impress, but love transforms.”

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